Setup and first boot
Your system ships configured. If something looks off the first time you power it on, we will walk through it with you.
Support
Real people, on real systems.
Thorium support is not a chat bot. Reach us about anything: a question before you buy, a setup hiccup, or a hardware concern during your coverage window.
What we help with
The short list.
Hardware issues
Within the 3-year coverage window, manufacturer defects are handled by Thorium. We coordinate with component vendors on your behalf.
Questions about your system
If you are not sure which Thorium system fits what you want to do, contact us before you order. We would rather answer questions than guess.
Before you reach out
- Have your order number ready if you already have one.
- If something is not behaving as expected, note exactly what you did and what happened.
- Photos or short videos help us diagnose hardware issues quickly.
Curious what the numbers on a spec sheet actually mean?
Read: Understanding PC Specs